SuperBookDeals offers …
New Titles - Huge Selection - Super SAVINGS - Everyday!
SuperBookDeals.com offers big discounts - everyday - on
millions of titles in virtually
any category, from Architecture to Zoology -- and everything in between.
Discover great deals and super-savings, on professional books, text book
titles, the newest computer guides, or your favorite fiction authors.
You'll find it all - at HUGE SAVINGS - at SuperBookDeals. Browse
through our complete online product catalog today.
Serving customers around the world for years, we help thousands find just
the books they're looking for -- at incredibly low, bargain prices.
Many of your questions will be answered from this page,
however if you need additional assistance, please contact us at:
Help Menu:
How do I place an order?
- Browse through our store and select the titles you would like to
order. Enter the title, author or topic you are looking for in the
search box (or the item # if you have a catalog).
- After reviewing the item information, click the "Add to Cart" button
to add the title to your shopping cart.
- Continue searching for more titles OR checkout - by clicking
on the "Checkout" link from your shopping cart or the link at the
bottom of the page.
- Enter your information and click "Submit Order".
- You will receive a confirmation that your order has been received
via e-mail, provided your e-mail address is correct.
- It is very important to supply a correct and active e-mail address
and phone number. Failure to do so may delay fulfillment of your order
if there is a problem.
How do I pay for my order?
We accept Visa, Master Card, American Express and Discover/Novus credit
cards for online. We do not accept cash, checks, money orders, etc. All orders must be placed online, we do not accept phone or mail orders at this time.
Is it safe to use my credit card online?
This site features online ordering on our secure server to ensure your
privacy, protection, and peace of mind. All information transmitted
between you and our server while you are at the checkout is encrypted
for your protection.
Will I be paying Sales Tax?
State of Maryland residents will pay sales tax of 6%.
When will I receive confirmation of my order?
If you entered an e-mail address when checking out – you will receive
a confirmation via e-mail that your order has been received. When the
order is shipped, you will receive another e-mail with a tracking number
that will allow you to track your shipment until it arrives.
ORDER CANCELLATION > CANCELING A CONFIRMED ORDER
SuperBookDeals will do everything possible to avoid canceling your order. However, we reserve the right to cancel an
order for circumstances beyond our control including, but not limited to, the following:
- Where every effort has been made to supply the item(s) ordered and we were unable to do so.
- Where inventory, advertised at a sale price, has been depleted and we are unable to acquire additional inventory at the same price.
- Where online pricing is incorrect due to technical difficulties.
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How much will shipping cost?
These are typical shipping charges and are subject to change. Please
review shipping charges before submitting your order at checkout.
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U.S. Shipping Rates
|
| |
Courier |
1st Item |
Add'l Item |
Est. Delivery Time |
| |
Cost Cutter via USPS |
$3.99 |
$2.49 |
2-14 business days, not trackable |
| |
|
Canada, Europe and Foreign Shipping Rates
|
| |
Courier |
1st Item |
Ea. Addl. Item |
Est. Delivery Time |
| |
Airmail Canada |
$8.49 |
$6.49 |
7-14 business days, not trackable |
| |
Airmail Europe |
$10.00 |
$10.00 |
10-20 business days, not trackable |
| |
Airmail Other |
$8.99 |
$8.99 |
10-20 business days, not trackable |
Will I be charged more if some of the items I ordered
are back ordered & need to be shipped separately?
No – shipping costs are based on the total number of items of ordered
per order, regardless of whether the order has to be shipped in one
package or multiple packages.
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What is your return policy?
Thank you for your interest in our return policy. Your satisfaction is our #1 priority, so we make it simple for you: 30 Day, from shipping date, money back guarantee- 100% refund on the book purchased. To be eligible for a refund, you must return the item in the same condition you received it - Video, DVD's, audio, and computer software purchases, returned in the original packaging will receive a 100% refund. Video, DVD's, audio, and computer software purchases, returned opened and not in the original packaging are non-refundable. Shipping fees are non-refundable.
In order to receive your refund, please enclose a brief note stating the reason for your return with the items that you are returning. Send the item(s) back to us so we receive them undamaged within 30 days of shipping. We do not accept packages marked return to sender. Postage fees incurred due to packages sent return to sender, refused, undeliverable or deemed to have an insufficient address by the carrier will be deducted from the buyers refund. Shipping and handling charges, for returning the item, are the responsibility of the buyer. A 20% restocking fee will be assessed to all items received returned after 30 days of ship date.
Please ship all returns to:
SuperBookDeals Returns
Ref: [transaction or order number]
151 Eastern Ave.
Bensenville, IL 60106
SuperBookDeals Returns
Ref: [transaction or order number]
Willow Farm Business Park
Castle Donington
Derbyshire, DE74 2TW
**Tips for returning: Be sure to purchase tracking and/or insure when shipping your package! That way if it is lost or damaged you will still get money back from the shipping company. Also, please allow your return enough mail delivery time to reach us within the 30 day period.
If I return an item, will I be credited the shipping cost?
Shipping fees are non-refundable. We do not accept packages marked return to sender. Postage fees incurred due to packages sent return to sender, refused, undeliverable or deemed to have an insufficient address by the carrier will be deducted from the buyers refund. Shipping and handling charges, for returning the item, are the responsibility of the buyer.
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How can I be sure that my credit card information
will not be stolen and will remain safe?
Our site features online ordering on our secure
server to ensure your privacy, protection, and peace of mind. Your credit
card number is stored in a secure database using strong encryption and
is never displayed on the web site. All information transmitted
between you and our server is encrypted for your protection while you
are at the checkout.
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How do I search for titles?
You may browse the categories listed on the sidebar menu.
Or, you may use the comprehensive search engine which is located at
the top of the sidebar of every page.
In this box, you may search by Title, Author, Keywords, Item Number
or ISBN number.
Do you have any tips for creating proper search phrases?
Yes – here are some guidelines you can use in your search:
- Use the "Advanced Search" by clicking the link in the left menu
bar.
- Do not use conjunctions such as AND and OR. Use the drop down menus
to narrow the search.
- You don't need to type out a complete title. Try just two or three
of the words in the title.
- Search type - There are the two types:
- All the Words: returns all items which contain the
exact words entered . The words don't have to be together
or in the same order to match. But they all must match.
- Exact Phrase: returns all items which match the phrase
exactly. The entire phrase and word order are matched.
- You can speed up the search and narrow it at the same time by choosing
a category from the drop-down menu for categories. This type of search
will only return matches within a particular category.
- The keyword search is slower than the other searches. It searches
against the item number, the title, the author, the table of contents,
the jacket description, and the synopsis. The other searches are much
narrower and faster. But this search should yield the widest results.
- Your search results can be sorted by title, author or price.
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What is Rewards Weekly?
It is an exclusive e-mail service informing you of the latest and greatest
discounts and specials on the wide range of titles that SuperBookDeals
has to offer.
Why should I sign up for Rewards Weekly?
Why pay more for a book, video or anything else in our inventory when
you don't have to? Would you rather pay for a book you could receive
for FREE?
Rewards Weekly gives you the ability to pay the lowest prices on the
titles you want PLUS – we consistently give away FREE books.
How do I sign up for Rewards Weekly?
It's easy – just enter your e-mail address in the Rewards Weekly tile
on our home page and hit the submit button. You will instantaneously
receive access to the current week's special AND you will be added to
our exclusive list of SuperBookDeals customers receiving Rewards Weekly
via e-mail.
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What is your privacy policy?
Information
We Collect
We may collect information (including name, address,
telephone number, email address and, when necessary, credit card information)
when you:
-
Visit or place an order from our catalogs or on our Web site
- Visit or make a purchase from any of our affiliated Web sites
- Visit or make a purchase from us in person at our headquarters or
another location
- Inquire about or register for live instruction at our Forums or
other venues
- Make an inquiry to our company
- Return an item or make an exchange
- Inquire about our services
- Request a catalog or free book
- Create an account at traderslibrary.com, superbookdeals.com, fpbooks.com
or any of our affiliated Web sites
- Subscribe to Rewards Weekly or any other service we offer
- Are referred to us through a marketing promotion or other person/company
We maintain the data
that you provide us, along with a record of your purchases, in a secure
database. To best serve you, we may combine this information with data
that is publicly available and data that we receive from other reputable sources.
We also gather information
about how visitors navigate through our Web site using online tools.
Using Information
We Collect
We are dedicated to providing you with the best
possible shopping experience. In order to do this, we collect information
that allows us to:
-
Process and track your order
-
Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest
to you when requested by you
- Send you Rewards Weekly or other email offers when requested by you
- Identify your product and service preferences
- Customize our communications to you
- Improve our product selection and customer service
Information
We Share with Others
We contract with other companies to provide certain
services, including credit card processing, shipping, and marketing services.
We provide these companies with only the information they need to perform
their services and work closely with them to ensure that your privacy is
respected and protected.
On rare occasions, we
may disclose specific information upon governmental request, in response
to a court order, or when required by law to do so. We may also share information
with companies assisting in fraud protection or investigation. We do not
provide information to these agencies or companies for marketing or commercial
purposes.
Your Choices
We will only send you promotions upon your request.
If, due to any error, you continue to receive unwanted communications, please contact us and we will make every effort to correct the situation.
Cookies and Pixel Tags
A cookie is a small data file that is stored by
your Web browser on your computer. Cookies enable you to place an order on
our Web site. They also allow us to enhance and personalize your online shopping
experience, so that the information you receive is more relevant to you.
For example, we use cookies
to:
-
Remember what items are in your Shopping Bag
- Recognize you when you return to our Web site
- Study how our customers navigate through our Web site and which
products they request in site searches
If you set your browser
to refuse cookies you will be unable to place an order on our web site. Please
mail your order to the address above.
We also use pixel tags –
tiny graphic images – to tell us what parts of our Web site you have
visited or to measure the effectiveness of any searches you may do on our
site. Pixel tags also enable us to send you email in a format you can read
and let us know when you have opened an email message from us.
We also may contract
with other companies who use cookies or other online tools such as pixel
tags to measure the performance of a marketing effort on our behalf.
How We Use Email
When you provide us your email address, we may send
you emails necessary to process your order or respond to a request. For example,
after you place an order, you will receive an email confirmation and, in
most cases, another email when your order is shipped
It is our intent to send
you promotional email (Rewards Weekly) only if you have agreed to receive
it. Instructions on how to unsubscribe are included in each edition of
the newsletter.
Links
to Other Sites
Occasionally we provide links on our Web site to
other sites we think you will enjoy. These sites operate independently and
have established their own privacy and security policies. For the best online
experience, we strongly encourage you to review these policies at any site
you visit.
Updating
or Reviewing Your Information
To update your customer information (name, address, telephone number, IP address, and email address), please contact us at the address
above. A limited amount of purchase information also may be available to
you. To protect your privacy, we will need to validate your identity before
you update or review your information.
Security
It is our intent to protect against the loss, misuse
or alteration of information that we have collected from you. We use a variety
of current technologies and processes for protection of our customer data.
We limit the information we provide to outside companies with whom we contract
to only what they need to carry out their responsibilities.
When you make a purchase,
request a catalog or create an account on our Web site, your transactional
information is transmitted in a safe, encrypted format.
Privacy of Children on
Our Web Site
Our Web site is not intended for use by children under the age of 13, and
we do not knowingly collect personal information from children under the
age of 13.
Policy
Changes
From time to time, we may use customer information for unanticipated uses
not previously disclosed in our privacy notice. If our information practices
change, we will post these changes on our Web site. We encourage you to review
our privacy policy periodically.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.
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How can I add a title to your site?
Click here and fill out
the form. We will check out the title and add it to our site as
appropriate.
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If you are looking for a dynamic and fast paced environment
to work in - SuperBookDeals may be your home. We currently have openings
in:
- Marketing
- Shipping
- Customer Service
Please contact us for a detailed description of available positions
- send in your resume and salary history to: Resumes
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